Return Policy
Last updated: August 15, 2026
skelē lets you reserve items online and pick them up in person at a participating local store. Participating stores are independently owned and operated; skelē provides the online reservation and pickup service. This policy applies to items purchased through skelē.
Return window
You may return eligible items within 14 days of purchase.
Condition
Items must be returned in the same condition in which they were purchased, with any original tags or packaging intact where applicable.
How to return
Returns are handled in person at the participating store where the item was purchased. Bring the item along with your complete skelē receipt. Because skelē is a local pickup service, we do not accept mailed or shipped returns.
Refunds
Eligible returns are refunded in full to your original payment method. Refunds are processed at the store at the time of return and may take several business days to appear on your statement, depending on your bank or card issuer.
Returns accepted
Returns are accepted for any reason, including a change of mind, provided the item is returned within the return window and meets the condition requirements above.
Questions
For help with a return, contact us at info@skelekey.com.